FAQ

1. What types of flowers does FlowersOccasions offer?

FlowersOccasions specializes in carefully curated floral arrangements for meaningful life events. Our main collections include New Baby Flowers and Anniversary Flowers, designed to express joy, love, and celebration. Each bouquet is crafted with fresh, high-quality flowers selected for beauty, symbolism, and longevity.

2. Where do you deliver?

We currently offer delivery services across France, Belgium, and Germany. This allows us to provide reliable and timely flower delivery while maintaining high quality standards. Orders outside these countries are not supported at this time.

3. How fresh are your flowers?

Freshness is a top priority at FlowersOccasions. All bouquets are prepared shortly before delivery using flowers sourced from trusted suppliers. Our florists ensure that every arrangement meets our quality standards before it is carefully packaged and dispatched.

4. Can I choose a specific delivery time?

You may select a preferred delivery date at checkout. While we strive to meet requested timeframes, exact delivery times cannot always be guaranteed due to logistics and courier availability, especially during peak seasons.

5. Do you offer same-day delivery?

Same-day delivery may be available in select areas if orders are placed before the daily cutoff time. Availability depends on the destination and current demand. Please check during checkout to see if this option is available for your location.

6. What happens if the flowers arrive damaged or incorrect?

If your order arrives damaged, wilted, or incorrect, please contact us within 24 hours of delivery and provide clear photos of the issue. Once verified, we will offer a replacement or a refund in accordance with our Return and Refund Policy.

7. Can I cancel or modify my order?

Orders can be canceled or modified up to 24 hours before the scheduled delivery date. After this period, changes may not be possible due to preparation of the flowers.

8. Do you offer personalized messages?

Yes. You can include a personalized message with your floral arrangement during checkout. This message will be printed and delivered with your bouquet at no additional cost.

9. How are payments processed?

All payments are processed securely through trusted third-party payment providers. FlowersOccasions does not store or have access to your payment details.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us at:
📧 info@FlowersOccasions.com
Our support team is committed to providing timely and professional assistance.